Before you create a customer message for SAP support, ensure that there are no errors in Customizing and that no customer developments are involved.
Checking customer developments:
First, check Customizing to determine which print program and which form is used. Assign the standard entries in Customizing for "Inventory Management > Output Determination > Assign Forms and Programs" (for example, for output type WE01, print program SAPM07DR, FORM routine ENTRY_WE01, form WESCHEINVERS1) and check whether the problem also occurs in the standard system. If you have modified the print program or form, undo your modifications and check whether the problem still occurs.
Checking Customizing:
The following checklists help you to check Customizing.
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If you still need to create a customer message after checking Customizing, SAP support requires an example that can be reproduced and answers to checklists one and two below.
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Checklist 1: Check output determination Customizing
1. Which output type do you want to generate?
Output type: ____
Is this an individual slip or a collective slip?
_ Individual slip / _ Collective slip / Other:___________________
2. Which form and print program are assigned to the output type? (Customizing MM-IM > Output Determination > Assign Forms and Programs)
Form: _____________________
Print program: _______________ FORM routine: _______________
3. Does the output type use a standard access sequence and a standard condition table?
Access sequence: _____ (Customizing MM-IM > Output Determination > Output Types. Standard: 0001 to 0007)
Condition table: _____ (Customizing MM-IM > Output Determination > Access Sequences > Accesses. Standard: 070 to 075)
4. Which transaction are you using?
MB* transaction (transactions MB01, MB31, MB1A, MIGO, and so on): ______
Which print version do you select on the initial screen? ______
Other SAP transaction (from PP, QM and so on) _______
Which print version is assigned to the transaction (Customizing MM-IM > Print Control > General Settings > Print version): ____
BAPI/IDoc for posting goods movements: which transaction is used to call the BAPI/IDoc? ____
Which print version is assigned to the transaction (Customizing MM-IM > Print Control > General Settings > Print Version): ____
Which transaction/event type is assigned to the transaction? (transaction SE16 for table T158).
Transaction/event type: __ (for example WE/WA/WR)
5. Which movement type do you use?
Movement type: ___
Which print indicator is assigned to the movement type? (Customizing MM-IM > Print Control > Print Indicator)
Print indicator: _
6. Is there a condition record for the combination of output type and key fields in the condition table? For example, table 072 has the key fields transaction/event type (see 4) - print indicator (see 5) - print version (see 4).
Check in Customizing MM-IM > Output Determination > Maintain Conditions. You must enter the key fields after entering the output type.
Key fields for the condition record: ___________________________
Is there a condition record? _ yes / _ no
Transmission time-spot of the condition record (1 to 4): _
7. Is the 'Print' indicator set?
MB* transaction or transaction MIGO: have you set the 'Print' indicator manually on the initial screen? _ yes / _ no
Other transaction or BAPI/IDoc: what is the user name in the material document header? (Display material document). Does this user have parameter NDR=X in their user master record?
User: _____________________ Parameter NDR: __
8. Does the material document contain an output record? (Display material document > Item detail > Goto > More functions > Output)
Material document number: __________
Is there an output record? _ yes / _ no. Output type: ____
Status of output record:
_ Not processed
_ Processed successfully
_ Processed incorrectly
9. Is the printer determination set correctly? If the system cannot find a printer no output record is generated.
See checklist 2.
Checklist 2: Check printer determination Customizing
1. Which printer do you want to use?
Printer: _____
Is the printer defined in the MM-IM Customizing? (Customizing MM-IM > Print Control > General Settings > Printer setting)
Entry exists: _ yes / _ no
2. Does the condition record have a fixed printer (see question 6 of checklist 1)? (Customizing MM-IM > Output Determination > Maintain Conditions > Communication). Note that it does not usually make sense to define a printer in the condition record otherwise all messages are printed with this printer.
Printer in condition record: _ yes: Printer ______ / _ no
3. Which print parameter does the output type have? (Customizing MM-IM > Output Determination > Output Types)
- _ Plant/storage location (7)
- _ Plant/storage location/user group (9)
- _ User (combination of output type/user name) (U)
- _ User parameters (printer from user master record) (S)
a) Printer determination according to plant/storage location (7)
Which plant/storage location do you use?
Plant: ____ Storage location: ____
If the purchase order has an account assignment, the storage location is initial.
Is there an entry for the printer determination with the above combination? (Customizing MM-IM > Output Determination > Printer Determination)
Entry exists: _ yes / _ no
b) Printer determination according to plant/storage location/user group (9)
Which plant/storage location do you use?
Plant: ____ Storage location: ____
If the purchase order has an account assignment, the storage location is initial.
With which user is the material document posted? (See question 7 of checklist 1)
User:________________
Which value does parameter ND9 have for this user (display user master record > parameters)
Parameter ND9 (user group): __________________
Is there an entry for the printer determination with the above combination? (Customizing MM-IM > Output Determination > Printer Determination)
Entry exists: _ yes / _ no
c) Printer determination according to user (output type/user name) (U)
With which user is the material document posted? (See question 7 of checklist 1)
User:________________
Is there an entry for the printer determination with the above combination? (Customizing MM-IM > Output Determination > Printer Determination)
Entry exists: _ yes / _ no
d) Printer determination according to user parameters (S)
With which user is the material document posted? (See question 7 of checklist 1)
User:________________
Is a printer defined for the user in the user master record (fixed values)?
Printer: _____